Last updated: 20 August 2026
1. Cancellations & Rescheduling
You may cancel or reschedule a booking free of charge until the point at which a technician has been assigned and dispatched to your location.
Cancellation or rescheduling requests can be made through your account on the Platform or by contacting our customer support team.
2. After a Technician Is Assigned
Once a technician has been assigned or has arrived at your location, cancellation may attract a visit or cancellation charge to cover the technician's time and travel.
Any applicable charge will be displayed at the time of booking.
3. When We Cannot Provide a Service
If we are unable to provide a booked service due to location limitations, or other operational reasons, we will inform the customer and may offer rescheduling where applicable.
Any cancellation or service resolution will be handled according to the applicable booking terms.
4. Service Concerns
If you are not satisfied with a completed service, please contact our customer support team within 3 days from the date of service completion.
Where appropriate, we may arrange a revisit or take other reasonable action to address a legitimate service-related concern. This covers the quality of our service and does not cover any parts or appliances, which are provided by you and remain subject to their manufacturer's terms.
5. Refund Policy
Refunds are provided only in these verified cases:
- Duplicate transactions.
- Unable to provide a booked service due to location limitations.
- Before a technician is assigned.
A duplicate transaction means that the customer has been charged more than once for the same booking or service due to a payment or technical issue.
To request a refund for a duplicate transaction, the customer must provide relevant transaction details or payment confirmation for verification.
Once the refund is approved, the additional payment will be refunded and credited to the original payment method within 5–7 business days.
The actual time taken for the amount to reflect in the customer's account may vary depending on the bank, payment gateway, card issuer, UPI provider, or other financial institution.
6. No Refund for Other Reasons
Except for verified duplicate transactions, payments are generally non-refundable, including payments relating to:
- Change of mind.
- Cancellation after the applicable cancellation period.
- Completed services.
- Technician visit or inspection charges.
- Customer unavailability.
- Dissatisfaction with the service where no duplicate transaction has occurred.
7. Contact Us
For cancellation, rescheduling, duplicate transaction verification, or service-related concerns, please contact:
Email: easybreezy607@gmail.com
Phone: 90144-34640